Privacy Policy

Last updated: 30 September 2026

This policy explains what data Salwa Co-operative Society collects when you
use the Society's app, how it is used, who it is shared with, and what rights
you have over it.

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1) What we collect

a. Data that stays on your device and never reaches us

The app stores the following on your phone and does not send it to us:

This data sits in the app's storage on your device, and all of it is erased
when you delete the app.

b. Data that reaches us

While you are only browsing, we receive nothing that identifies you — no name,
phone number or account. The only things that can reach us then are anonymous:
the usage measurement in (c) below, and only if you allow it, and a technical
error report if the app fails. Your personal data reaches us in two cases: when
you complete an order, and when you save an address to your account.

When you complete an order, we receive:

• Name — first and last
• Phone number, to contact you about the order
• Email — optional
• Delivery address: area, block, street, building, and any extra details

you write

• Order contents, quantities and value
• The payment and delivery method you chose
• Your notes on the order, if you wrote any
• Your shareholder box number, if you enter it — saved with the order so

Society staff can see it belongs to a shareholder. It is a label only: no
discount, no credit, no purchase accrual attaches to it.

Addresses saved to your account:

If you sign in and save a delivery address in "Account", that address is
stored on the Society's servers — not on your device alone — so it can be
filled in for you at checkout without retyping it.

It stays stored with us until you delete it: delete the address from "My
Account" and it is deleted from our servers, and deleting your account deletes
all of your saved addresses.

c. What we do not collect

• No advertising, no advertising cookies, no third-party trackers. We do

not sell your data or share it with anyone; none of it passes through a
third-party company.

• And we measure app usage — only if you allow it. The app asks you on

first open, the default is off, and you can change it any time from "My
Account". What we send when you allow it: which screens were opened, which
products were tapped, the words you typed into search, and the shopping-list
lines you type in the "My list" tab. What we never
send: your name, phone, email, address, box number, or anything that
identifies you — our measurement table has no column for any of that, nor
for your device address. Measurement is tied to a random session number,
not to your account, and it stays on the Society’s own servers.

• Anonymous error reports. If the app hits an error, it sends the

Society’s own server a technical report — the error message, the screen it
happened on, the app version and the phone’s system (iOS or Android) —
without your name, phone, account or anything that identifies you, so we can
fix it.

• We do not ask for your location. You write the address yourself.
• We do not collect dates of birth or any sensitive data.
• Your civil ID — plainly: the Society’s shareholder register holds the

last four digits of each shareholder’s civil ID. That register is the
Society’s own long-standing record, imported from its management system —
it was not gathered through the app. When you enter your box number in the
app we ask for those last four digits for matching only, because box
numbers are sequential and without a second factor anyone could harvest
shareholder names by trying numbers. Those four digits are not stored in
the app, not sent with your order, and not retained as a result of your
using the app — they are compared, then discarded.

• We do not store your card details. Electronic payment takes place

directly at the payment gateway, and your card number never passes through
the Society's servers.

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2) The camera

The app asks for camera permission for one purpose only: scanning a
product barcode to show its price.

The scan happens entirely on your device. No photo is taken, no photo is
uploaded, and nothing is saved. The app uses the camera only when you open the
scanner screen yourself, and refusing the permission does not stop you using
the rest of the app.

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3) Why we use your data

We use it for three purposes and no others:

1. To fulfil your order: preparing it, delivering it, and contacting you

about it.

1. To make your next order easier: keeping the addresses you choose to save

to your account.

1. To meet legal obligations: retaining sales records and invoices as

required by accounting and tax regulations in the State of Kuwait.

We do not use your data for marketing unless you expressly ask us to, and
we neither sell it nor rent it to anyone.

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4) Who it is shared with

We do not share your data with anyone else.

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5) Where your data is stored

It is stored on the Society's servers inside Kuwait and is not transferred
outside the country.

The connection between the app and the server is fully encrypted (HTTPS).

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6) How long it is kept

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7) Your rights

At any time you may:

• Access the data we hold about you
• Correct any inaccurate data
• Delete your saved addresses yourself from "Account"
• Request deletion of your data or of your account — except what we are

legally required to keep (invoice records)

• Withdraw your consent to any optional use

To make a request, contact us through the channels in section 9. We reply
within 3 working days.

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8) Children

The app is intended for adult members of the Society. We do not knowingly
collect data from anyone under eighteen. If we learn that we have, we delete
it.

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9) Contact us

Salwa Co-operative Society
Kuwait

• Email: support@salwacoop.app
• Phone: +965 55054996
• Instagram: @salwa_coop

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10) Changes to this policy

We may update it from time to time. Any material change is announced inside the
app before it takes effect, and the "Last updated" date above is revised.