FAQ
Last updated:
Ordering and delivery
What is the minimum order?
KD 5.
Where do you deliver?
Within the Salwa area for now. We are working on expanding — and when a new area
opens it appears in the app right away, with no need to update it.
How do I choose my area when ordering?
Delivery today is within the Salwa area, so it is shown at checkout with no
choice to make — you just fill in the
rest of the address details.
When will my order arrive?
Delivery runs 24 hours, and the earliest slot you can choose is one hour after
you order. You pick the slot that suits you at checkout.
Can I save my address so I don't type it every time?
Yes. If you are signed in to your account, you can save your addresses in your
profile and pick one ready-made at checkout. Ordering as a guest works without
an account.
Can I change my order after sending it?
Yes, as long as it has not entered preparation. Contact us quickly with your
order number.
How do I track my order?
From "My Orders" in the app.
Payment
What payment methods are there?
KNET, card (Visa/Mastercard), and Apple Pay — the available ones appear at checkout.
Do you keep my bank details?
No. Payment happens directly at the payment gateway, and your card number
never passes through the co-op's servers.
Is the price in the app the same as in the co-op?
Yes — prices are read from the co-op's own system. A price may change from time
to time, and the one that counts is the price at the moment the order is confirmed.
Products
You listed an item as available, then it wasn't?
Availability reflects the system's stock at the moment it is shown, and an item
can run out before preparation. If that happens we contact you to choose a
substitute or remove the item and refund its value.
Why do some products have no picture?
Because no picture is recorded in the system. A product without a picture is
available and can be ordered normally.
Do you sell by weight?
Yes. Fruit, vegetables and some other items are sold by weight: pick the weight on the product page (for example 250 g, 500 g or 1 kg) and its price shows before you add it to the cart.
Membership
Do I have to be a shareholder to order?
No. Ordering is open to everyone, and some benefits may be limited to shareholders.
Where do I find my box number?
On your paper membership card, or ask the co-op staff.
The app
Why does it ask for camera permission?
Only to scan a product barcode and see its price. The scan happens on your
device; no photo is taken and nothing is uploaded. Refusing the permission does
not stop you from using the rest of the app.
Do you collect my data?
While you are just browsing we receive nothing that identifies you. If you
agree when the app first asks, it also sends anonymous usage (screens, products,
searches and "My list" lines) — you can change that any time in the "Account"
tab. Only when you order do we receive your name, phone, address, and the
contents of the order. No tracking, no ads. The details are in the Privacy
Policy.
Can I use it without an account?
Yes — "Continue as guest" opens the whole app for browsing and ordering. An
account adds saved addresses.
Returns
A damaged item arrived — what do I do?
Give it back to the driver right away and its value is refunded. If you discover
it later, contact us as soon as you can with your order number and a photo if
possible.
Do you take everything back?
No — fresh, chilled, weighed, and opened items are not returnable unless they
were damaged to begin with. The details are in the Return Policy.
Contact
Salwa Co-operative Society, Kuwait
Email: support@salwacoop.app · Phone: +965 55054996
WhatsApp: +965 55054996
Instagram: @salwa_coop
Online ordering and delivery: 24 hours a day
Last updated: 23 August 2026